Return Policy
This policy applies to all purchases made through bassike.com and ows.bassike.com.
Bassike cannot accept returns from third party stores or online stores that stock Bassike. In these instances, please contact the provider you purchased from.
Please note that Bassike’s returns policy uses the term “return” as a request to include a store credit, exchange, instant exchange, refund or instant refund.
Returns may take up to five business days to process once the return has been received. If your return has been approved, you will receive a confirmation email that your return request has been processed. If your return does not meet our return policy requirements you will be contacted by our customer care team.
Returned items that do not meet this criteria will not be valid for a return and will be returned to the customer under Bassike’s discretion.
This policy applies to all purchases made at a Bassike store.
Bassike cannot accept returns from third party stores or online stores that stock Bassike. In these instances, please contact the provider you purchased from.
Please note that Bassike’s returns policy uses the term “return” as a request to include a store credit, exchange, instant exchange, refund or instant refund.
In store purchases can only be returned in store. An exchange or credit note on goods is permitted within 7 days from the date of purchase upon proof of receipt. Garments must be returned in their original condition with the swing tag attached, and must be unworn, unaltered, and not washed. no
refunds will be given for change of mind unless required by law.
Online purchases can be lodged for a return in store for a store credit, exchange, instant exchange, refund or instant refund. Please note that an approved return may take up to five business days from the date that the warehouse receives the return from store.
This policy applies to all purchases made through bassike.com and ows.bassike.com.
Bassike cannot accept returns from third party stores or online stores that stock Bassike. In these instances, please contact the provider you purchased from.
Please note that Bassike’s returns policy uses the term “return” as a request to include a store credit, exchange, instant exchange, refund or instant refund.
International orders that are full-price are eligible for standard exchange, standard return, and credits. Returns may take up to five business days to process once the return has been received. If your return has been approved, you will receive a confirmation email that your return request has been processed. If your return does not meet our return policy requirements you
will be contacted by our customer care team.
Returned items that do not meet this criteria will not be valid for a return and will be returned to the customer under Bassike’s discretion. Please note that duties and taxes are not covered by Bassike.
Terms and Conditions of Returns
- The product was purchased at a Bassike store, through bassike.com or through ows.bassike.com
- The online return must be submitted here and posted within 14 days of making your order
- The returned item is returned in original condition and original packaging
- All returns must be unworn, unused, and unwashed with original tags attached
- Due to hygiene reasons, earrings and swimwear are not eligible for return
Full Price Items
For full priced items, unless marked otherwise, you may return your order for the listed options above within 14 days of purchase, for any reason.
The return must be lodged through the Bassike return portal and the item must be posted to the Bassike warehouse within 14 days of the purchaser receiving the goods. Please note that, due to hygiene reasons, earrings and swimwear are final sale.
Exchange Only Items
Items that are marked as ‘exchange only’ are eligible to be returned for a store credit, standard exchange or an instant exchange. We do not offer refunds on ‘exchange only’ products. This includes products on
temporary promotion that have been marked as ‘Exchange Only’.
Final Sale Items
Items that have been marked as ‘final sale’ are not eligible for a return of any kind unless the item is deemed faulty by the Bassike quality assurance team. This includes product on temporary promotion that have been marked as ‘final sale’.
Faulty and Incorrect Items
Bassike aims to provide our customers with products of the highest standard and quality. If your purchase was made in store, please contact the store you purchased from. If you have received an item with a defect, or you have received an incorrect item to what was ordered online, please contact our customer care team within 48 hours of receiving your items at customercare@bassike.com and provide proof of purchase and a description of the fault or incorrect item. Bassike also requests that the following images are provided to ensure a quick resolution; the full front of the item, full back of the item, details of the fault, and a clear image of the Bassike label.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
Return Freight
We offer free returns on all orders within Australia and USA. When returning from New Zealand or elsewhere in the world, after submitting your return through our website you will receive the return address to send your item back to us. We strongly recommend using a traceable return label, provided by Bassike, as we are not liable for lost return parcels.