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frequently asked questions

below are some frequently asked questions to help with your bassike.com experience. 

for assistance from our customer care team please contact us at:
e: customercare@bassike.com
t: +61 (0) 2 8457 6800

we offer free shipping on all orders over 99.00 usd. orders under this amount are charged a flat rate of 20.00 usd for dhl international express.

we offer free returns on all orders within the united states. return freight from all other locations is the responsibility of the customer. click here for more info.

you can submit your return by logging into your account or by clicking request a return under the assistance menu, click here for more info.

we accept, visa, mastercard and amex credit cards, paypal payments and bassike e-gift cards.

us orders are shipped from both nsw, australia and our venice beach store.

changes can only be made to your order before it has been dispatched. in situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, please contact our customer care team as soon as possible at customercare@bassike.com and we’ll do our best to help. before submitting your order, please carefully review all cart items, payment, and shipping details.

orders shipped to the US are not inclusive of duties and taxes and will be shipped ddu (delivery duty unpaid). we charge sales tax to residents living in los angeles, california (9.25%) and greater california (8%) in accordance with californian legislation. you are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. upon arrival, a separate payment will be required to release your order. 
bassike is not responsible for the payment of this duty. for more information on any customs and duties that may be incurred, please contact your local customs office.

in the case where your order may not be fulfilled you will be contacted immediately by our customer care team to arrange an alternative or a refund.

to be updated with any online promotions click here to subscribe to our newsletter.

we offer e-gift cards that are redeemable instore and online, for more details click here.

bassike has stores located in sydney, melbourne, brisbane and los angeles, ca. for store hours, street addresses, and more, click here.

all orders are shipped by a registered service that must be signed for at the time of delivery, if you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local post office and a card will be left at your address for collection. if you do not collect your parcel from the post office within 7 business days your parcel will be returned to us. for more information please contact our customer care team at e: customercare@bassike.com / p: +61 (0) 2 8457 6810.

all orders placed before 12pm aest on weekdays will be processed and shipped on the same business day. orders placed after 12pm aest on weekdays will be processed and shipped on the next business day. orders placed on a weekend day will be processed within 24 hours of the next business day.

in the case where australia post or dhl is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, bassike is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). in addition to this, bassike is not responsible for any fees incurred upon re-shipping merchandise to the customer. in cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

all orders shipped to the us from australia are shipped via dhl international express and orders shipped from our venice beach store are sent via usps.

for any delivery or shipment issues please contact customer care at customercare@bassike.com right away to be resolved.

once your order has been dispatched you will receive a shipping confirmation email with your tracking number and a link to track your shipment. for international orders you will receive a dhl shipment email with your awb number and tracking details.

we do not offer refunds on sale items, you may return a sale item for a credit voucher only. 

once your return has been received please allow up to 5 business days for your return to be processed. once your return has been processed you will receive a confirmation by email.

size guide

women's

sizing conversions size 0 / xs size 1 / s size 2 / m size 3 / l size 4 / xl
australian 6 8 10 12 14
american 0-2 4 6 8 10
european 34 36 38 40 42
united kingdom 4 8 10 12 14
japanese 5 7 9 11 13

women's

body measurements (cm) size 0 / xs / 24 size 1 / s / 26 size 2 / m / 28 size 3 / l / 30 size 4 / xl / 32
hip 83 - 87 91 - 95 99 - 103 107 - 111 116 - 121
waist 58 - 61 64 - 67 71 - 75 80 - 85 90 - 95
bust 81 - 84 86 - 89 95 - 99 103 - 107 111 - 115

men's

body measurements (cm) size xs / 28 size s / 30 size m / 32 size l / 34 size xl / 36
hip 83 - 87 89 - 94 99 - 103 109 - 114 119 - 124
waist 58 - 61 71 - 76 81 - 86 91 - 96 101 - 106
chest 81 - 84 86 - 91 95 - 99 106 - 111 116 - 122

women's footwear

sizing conversions australian american european united kingdom  
35 4 4 35 2  
36 5 5 36 3  
37 6 6 37 4  
38 7 7 38 5  
39 8 8 39 6  
40 9 9 40 7  
41 10 10 41 8  
42 11 11 42 9  

men's footwear

sizing conversions australian american european united kingdom  
39 6 6 39 5  
40 7 7 40 6  
41 8 8 41 7  
42 9 9 42 8  
43 10 10 43 9  
44 11 11 44 10  
45 11.5 11.5 45 10.5  
46 12 12 46 11