delivery delays

please note due to the sustained challenges of the covid pandemic we have been advised by our international distribution partners to expect delivery delays on our usual delivery timeframes. our warehouse team are working to ensure once placed, orders are dispatched promptly from our warehouse.

once your order is onboard with the carrier, you will receive a shipping notification to track its progress.

shipping costs

bassike ships worldwide via our international freight partner DHL express.

our international shipping charges are: 

free express delivery (3-5 days) for all orders over $300usd worldwide with dhl international express

$15usd express delivery (3-5 days) for all other orders worldwide with dhl international express

duties & taxes

additional customs fees may apply. this charge is determined by your local customs authority and includes;

1. Sales Tax applied by your country, state or city for purchases from Australia and;

2. Duties charged for processing by your country.

Orders are shipped on a Delivery Duty Unpaid (DDU) basis, which means you will be required to pay any additional fees when your order arrives in your country.

Taxes and duties are calculated based on the items ordered, your shipment destination, and the value of your purchase. These fees are not added to your order total in the checkout and are non-refundable in the instance you wish to return your item

you can find out more about how duties and taxes are calculated by your country here.

dispatch & delivery timeframes

all orders placed before 12pm on weekdays will be processed and shipped on the same business day.

orders placed after 12pm on weekdays will be processed and shipped on the next business day.

orders placed on a weekend day will be processed within 24 hours of the next business day.

once dispatched, DHL international express provides bassike customers with a 3-5 business day delivery service within available areas. 

you will be required to sign for your parcel upon delivery. if there is no one available to sign for your parcel upon delivery redelivery will be attempted with an option to collect your parcel if you are unavailable to sign for your order.

DHL international express will never leave the parcel unattended.

we recommend providing an address where someone will be available to sign between 9am-6pm mon-fri.

bassike reserves the right to withhold shipments whilst pending confirmation of the recipient's delivery address, payment details or proof of identification.

please note: there may be shipping delays during sale time, and the DHL international express delivery network is experiencing significant delivery delays due to covid-19.